Sprocket doesn’t connect on app

@YoungAe
 
Please ensure the Sprocket has the latest Firmware
 

Make sure the Sprocket is on and your mobile device is connected to the Internet.

On your mobile device, open the HP sprocket app.

Tap the Menu icon , and then tap sprocket.

Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

Under the Status section, locate Battery.

If the battery charge is 25% or higher, continue with these steps.

If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

In Printer Settings, look for a firmware upgrade.

If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

If a firmware upgrade option does not display, the firmware is up-to-date.

If the issue persists uninstall the printer App and Reset the Printer
 

Turn on the printer.

Locate the Reset button near the charging port.

Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.
The printer resets and turns off.

Turn on the printer.

After the Reset redownload the Printer App
 
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