Sprocket does not work on iOS 11.2 very sad. Works perfect on old android

Posted by Gallonsofink on September 23, 2020

Plz fix. I am considering returning it if it does not work on my iPhone

2 comments

Hi @Gallonsofink - Sorry to hear about the issues you encountered with connectivity through the sprocket app. It sounds like you need to “update” your version of the Sprocket iOS app, then attempt a firmware update on your device. You should be running app version 2.03.1 on your phone. A more detailed set of instructions for how to resolve this issue are contained in the support document here: https://support.hp.com/us-en/document/c05300073 Hope that helps…

*I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

Spectre_Envy on September 23, 2020
Hi @Gallonsofink ,

Thank you for joining HP Forums.
I’ll be glad to help you 🙂

As I understand you are facing issues with the sprocket app on Ios 11.2.

There is a firmware update to be released soon which would fix this issue. Please wait for a while, for that firmware to be tested and released.

Thanks for your patience and understanding. 🙂

BarachielI am an HP Employee

Barachiel on September 23, 2020