Hi. I have a sprocket that's about 2 years old. It's always been connected to the same phone and no other devices. We hadn't used it for a while and now trying today and it won't connect. I can get it 'connected' in the bluetooth section but when I go to the app the printer isn't showing and when I try to add a printer it says we've looked and looked and we can't find a printer.
The app is up to date. I have tried forgetting the printer and deleting the app. I've turned off both the phone and the printer and I've reset the printer.
From what I can see on this forum, just about all the sprocket queries are about the same thing and there's a lot of queries listed, so I'm assuming this is a HP known issue.
Can someone from HP please help me? Thank you.