Sprocket and IPhone XS Max

Posted by Papocchio68 on

Hello,

my Sprocket dosen’t work with my iPhone XS Max. The Bluetooth don’t fine the printer. Con You help me?


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3 comments

  • @readysetlove, Welcome to HP Support Community!
     
    This looks like a hardware issue.
     
    Please reach out to the HP Support in your region regarding the service options for your printer.
     
    Hope this helps!
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on
  • What do I do if I cannot update my firmware on my sprocket because I cannot connect at all? I’ve gone through every step except that because my printer is not connected. I’ve tried everything and I’m so upset!

    readysetlove on
  • @Papocchio68 A warm welcome to HP Support Community!Removing the HP Sprocket entry from the Bluetooth paired devices and then adding a new printer using HP Sprocket app may resolve the issue. Let’s try these steps:Please ensure that iOS is up to date with its software, if you are unsure, you may use the steps available here to update iOS. 1.) On your iPhone, open Settings.2.) Touch Bluetooth, below My devices, tap on the little “i” icon on the HP Sprocket device.3.) Select Forget this Device, confirm by touching Forget Device.4.) Turn off iPhone5.) Reset HP Sprocket, refer to step 4 from this document.6.) Turn on iPhone.7.) Open the HP sprocket app.8.) Tap the Menu icon  , tap sprocket, and then tap Manage Printers.9.) Tap Add New Printer, and then tap the name of your SprocketIf issue persists, try upgrading sprocket firmware, refer to step 5 from this document.Let me know how it goes! If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
    Have a great day!

    Senan6806 I am an HP Employee

    senan6806 on

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