Sprocket

Posted by CourtneyO on

When I am connecting my sprocket it will connect and then when you have to select an accessory it won’t come up?? I have rest my phone and my sprocket.  


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1 comment

  • @CourtneyO, Welcome to HP Support Community!
     
    If you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.
     
    Please reach out to the HP Support in your region regarding the service options for your printer.
     
    Hope this helps!
     
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on

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