Sprocket 200 will not connect via bluetooth to iphone / ipad

Posted by tv21 on

Sprocket 200 - connected to 2 iphones and ipad (running latest versions of iOS) successfully with no problem.  Charged the sprocket, and now it will not connect.  Constantly getting error saying:

Make sure "HP Sprocket 200 (66:78)" is turned on and in range.

 

I have the Sprocket 200 fully charged and sitting within inches of my phone.  Have tried the reset mutiple times, and it does nothing.


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9 comments

  • Hi – I’ve done all the steps and saw that you’ve said to do a pocket firmware update. But how can I do the firmware update when the sprocket isn’t connecting to my phone? 

    Faith6 on
  • @Keremo
     
    That’s Unfortunate. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:
    1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
    2) Select your product type below.
    3) Enter the serial of your device.
    4) Select the country from the drop-down.
    5) Select the appropriate option based on your preference.
    6) Fill the web-form and proceed further.
     
    Keep me posted for any other assistance.

    KUMAR0307 I am an HP Employee
    Kumar0307 on
  • Hello Kumar, Sorry its not working. 😞 i have to send it back to retailer

    Keremo on
  • @Keremo, Welcome to the HP Support Community! Make sure the sprocket is completely charged. Check for any software updates on the iPhoneClick here to know how. Restart your mobile device and clear cache on the sprocket

    Turn off your mobile device, and then turn it back on.
    Turn on the Sprocket.
    Remove the paper cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds. The Sprocket resets and turns off.

    Reset the Sprocket
    Hold the power button until LED flashes rapidly then release button and press once more to power off. Then press again to power back on.
     
    Upgrade the Sprocket firmware

    Make sure the Sprocket is on and your mobile device is connected to the Internet.
    On your mobile device, open the HP sprocket app.
    Tap the Menu icon , and then tap sprocket.
    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
    Look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
    If a firmware upgrade option does not display, the firmware is up-to-date.

    Make sure Bluetooth is ON on the iPhone 
    Tap the Menu icon  , tap sprocket, and then tap Manage Printers.
     Tap Add New Printer, and then tap the name of your Sprocket

    ​​​​​​​Let me know how this goes.
     
    If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
    ​​​​​​​

    KUMAR0307 I am an HP Employee
    Kumar0307 on
  • Cant even find on bluetooth list! and it was worked first time than i cant see on bt list also cant get the … icon on the application because i cant connect the printer so it wont let me to get in the application before its connect. Please help me on this

    Keremo on


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