Sprocket 200 not appearing in "Bluetooth settings" in iOS and Android

Posted by Netsuki on

I have exactly the same problem.  Tried everything, but new Sprocket dies not register as Bluetooth device.  I've tried everything.  Is this product a dud, and what do I do with it?  It's an expensive hoax.

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  • @Netsuki
    I’m glad you got this sorted out
    Do visit our HP Support Community and drop us a message anytime you need help 😊

    KrazyToadI Am An HP Employee
    KrazyToad on
  • I have today, thanks.  They were brilliant.  When all else fails, go to the top.  ❤ 

    Netsuki on
  • @Netsuki
    If you have already performed all the troubleshooting steps in this Support Community Link: https://h30434.www3.hp.com/t5/sprocket/Sprocket-200-not-appearing-in-quot-Bluetooth-settings-quot/m-…, I suggest you contact HP Support for Service Options
    Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support
    Thank you

    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.

    KrazyToadI Am An HP Employee
    KrazyToad on

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