Sprocket 200 Issues

Posted by GarethDSpock on

I connected to my new sprocket once with my iPhone XS - it worked fine and printed.

 

Now, I cannot reconnect, I have reset device, I have reset app, restarted phone. I cannot upgrade firmware as the app does not recognise the device and I cannot now get by the start-up screen on the sprocket app.

 

Can I please get some assistance.

 

Thanks

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3 comments

  • @GarethDSpock
     
    Thanks for keeping me posted
     
    If the issue persists I suggest you contact HP Support for Service Options or replacement
     
    Click on this link – www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
     
    Thank you
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.
     

    KrazyToadI Am An HP Employee
    KrazyToad on

  • I’ve done all this. Numerous times. I think it’s a factory default. Where can I get this fixed? It’s not even showing up on Bluetooth list afterresetting it so I can’t do anything via the sprocket app any more. Can you help with sending it off for a replacement or to be fixed? Thanks in advance

    GarethDSpock on

  • @GarethDSpock
     
    I would like top help
     
    Please ensure your iPhone has the latest updates.
     
    Also ensure you have Reset the Sprocket correctly
     
    If the printer does not print when you send a print job or turn off when you press the Power button, reset the printer to clear any errors.

    Make sure the printer is on.

    Remove the paper cover.

    Locate the Reset button.

    With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.
    The printer resets and turns off.

    Replace the paper cover, and then turn on the printer.

    Next uninstall and reinstall the HP Sprocket App and check if you are able to connect
     
    Keep me posted

    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.

    KrazyToadI Am An HP Employee
    KrazyToad on

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