My sprocket printer suddenly stopped working. When i plug it in and check the app, it says that battery is 100%. When i want to print, battery suddenly drops to 4% (still plugged in) and the sprocket disconnects from my phone saying ''battery low''.
Whilst the sprocket is plugged a light is blinking red to green fast and continious. When I turn it on, the light turns red on one side, white on the other (right side).
How can I fix this problem? Does Hp send me an new battery? I only have the device for 3 years and the battery already died on me (I guess).
I already reset the sprocket multiple times but it doesn't make a difference. Also let it charge for multiple days.