Similar problem. My sprocket will come up in Bluetooth on device but not on app

Posted by Jac12345 on

Several months ago my sprocket worked fine. Now every time I try to connect it to the app it cannot be found. I have tried everything in the little step by step fix it document and it is still not working! Please give me the information to apply for repairs or whatever I need to do because I would like to use this a lot. 


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1 comment

  • Hi There,
    Welcome to the HP Support Community!
     
    I appreciate all your efforts.
     
    Could you please confirm if you have tried all the steps in the below document?
     
    Click here: https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/model/12635222/document/c059…
     
    Keep me posted.
    Cheers:)

    Raj1788I am an HP Employee 
    Raj1788 on

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