Returns process for HP Sprocket Photo Printer (UK)

Posted by philmUK on

Hi,

 

I have 7 months left on my Manufacturer warranty. Could you please advise how I go about returning my HP Sprocket Photo Printer to HP in the UK for a replacement?

 

The quality of the prints is now unacceptable, and the product not fit for purpose, despite following steps outlined on the forums to other users to fix the same problem. Seems I'm not alone.

 

I even purchased several new packs of paper and tried them too 😞

 

Seems the magic inside is gone after only approx. 40 prints and 5 months.

 

Please advise.

 

Kind regards,

 

Phil

 

 

 

 


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2 comments

  • Thanks for the reply. Having followed your instructions, I’m a little disappointed to see that I can’t call or even chat to anyone right now  ChatChat is currently unavailable. Please come back during the hours listed belowHours of operationMonday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)PhoneCall is currently unavailable. Please come back during the hours listed belowHours of operationMonday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)  

    philmUK on
  • @philmUK I have no idea whether the standard warranty on the product includes an extended return policy. Contact HP Support in the UK and ask for options and help. HP Contact Information – Sales, Technical Support, other Contacts  Open Browser to HP Forum,Scroll down to the bottom of the page,Click Contact HP Click Shopping or Support > Get Started Technical Support Details UKFor faster support, submit information online HP Customer Support – UK – ContactContact Phone: 0207 660 0596 Additional Information – “Things that are HP” Warranty CheckWarranty Check – Single or Multiple Devices        NOTE:  Use the “multiple systems” method to check your single system or multiple systems If necessary, Select your Country on the main website pageScroll down > To the right of Check multiple warranties, Click ContinueEnter Serial Numberand Country for one or more devices / systems to be checkedClick the box to verify you are “Not a robot”Click Submit(at bottom of list entries)When the page opens, Click View Details HP Limited Warranty Statements (General Information)HP Worldwide Limited Warranty and Technical Support Click Thumbs Up to say Thank You!Answered? Click my post “Accept as Solution” to help others find it.      

    Dragon-Fur

    Dragon-Fur on

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