Hi I am having the same issue. It keeps coming up with setup error when I try to connect. My product number is Z3Z91A and serial number is [Personal Information Removed]
Re: I have an older Sprocket, it connects via Bluetooth, but the app says Problem with setup.
Posted by EKleemann_99 on
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Welcome to the HP Support Community.
Which phone are you trying to connect the device to?
Try the steps from here: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05937610
Let me know if this helps.
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