Re: Connection problem with HP Sprocket

Posted by LadyRagnarok on September 23, 2020

Having the same issue with the sprocket plus. I’ve used it plenty of times before.

← Older Post Newer Post →

1 comment

@LadyRagnarok, Welcome to HP Support Community!

If you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602 I am an HP Employee
TEJ1602 on September 23, 2020