Purple filter on pictures

Posted by Alice001 on

I have been printing pictures from my Hp Sprocket plus, but I get a purple kind of filter with out changes in the app. How can I fix it?


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1 comment

  • @Alice001
     
    Welcome to HP support community.
     
    Upgrade the Sprocket firmware

    Make sure the Sprocket is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Under the Status section, locate Battery.

    If the battery charge is 25% or higher, continue with these steps.

    If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

    In Printer Settings, look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    If a firmware upgrade option does not display, the firmware is up-to-date.

    You can refer this HP document for more assistance:- Click here
     
    Let me know how it goes.
    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several.
    Cheers.

    Sandytechy20 I am an HP Employee
    sandytechy20 on

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