psc1350 printer

Posted by joe1233 on

the feed roller on the printer will not turn when there is paper under it. it turns when there is no paper


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1 comment

  • @joe1233, Welcome to the HP Support Community!
     
    Are you using US letter size sheets?
     
    It seems like an issue with the paper pick rollers in the printer. Let us try these steps to resolve this issue:
     
    Reset the printer

    With the printer turned on, disconnect the power cord from the rear of the printer.
    Wait at least 60 seconds.
    Reconnect the power cord to the rear of the printer.
    Turn ON the printer, if it does not automatically turn on.
    Wait until the printer is idle and silent before you proceed.

    Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
     
    Also, perform steps 1 and 2 mentioned in this document.
     
    Let me know how this goes.
     
    If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    KUMAR0307 I am an HP Employee
    Kumar0307 on

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