Problem with the setup when pair

Posted by PaulLi on



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  • Hi, Can you please try the following steps:1.Update to latest app release.2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app. Hope this helps. I am an HP EmployeeAlthough I am speaking for myself and not for HP.Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem 

    mehH on
  • Thanks for replying. Just let you know. I have tried my iPad and it worked fine. Now I confirm this problem is from the latest iPhone iOS 13 updates. You can temporarily use other systems if you have. HP engineers please help fix. Thanks

    PaulLi on
  • The same thing is happening with me. I’ve tried to fix it following different steps online but it hasn’t worked. So frustrating

    Tara7 on

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