Problem connecting sprocket printer to phone

Posted by grace-31 on

My sprocket will not connect to my phone at all no matter what i’ve tried. i tried all the steps recommended from HP and none of them worked.


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2 comments

  • I, too, am having the same problems with my Sprocket. When plugged in to charge, the LED flashes red/green. I’ve performed the factory reset as recommended and when I power off the printer, the red/green LED flashes again. Also, when powered on and plugged in, the device will print only 1/2 of a picture then powers off on its own. Please tell me there is a solution or that HP will stand behind its product and offer a discount on a replacement.

    Thank you.

    Billie on
  • @grace-31, Welcome to HP Support Community!
     
    If you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.
     
    Please reach out to the HP Support in your region regarding the service options for your printer.
     
    Hope this helps!
     
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on

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