I have tried connecting my sprocket multiple times, and it doesn't seem to be connecting to the app. it connects to my Bluetooth settings, but as soon as i go to print something, it says that it needs to be connected to the app. I have tried multiple things such as resetting the sprocket, and following instructions you have on your website, but it always seems to have a problem connecting to the app itself. i have had it working in the past, as i got it a couple of years ago as a gift, and i am just confused as to why it does not work now.
any help is much appreciated thank you.
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Try the steps from here: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05937610
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