Cyber Week Sale

Save up to 35% on doorbusters. Shop and ship early for holiday delivery and get FREE shipping storewide.

Save up to 35% on doorbusters.

SHOP

Printing 2 of every photo

Posted by Heidi08 on

Can anyone help me please. 
my sprocket plus is printing 2 of every photo. 
I’ve tried re setting and deleted the app and reinstalled it. 


Older Post Newer Post

1 comment

  • @Heidi08
     
    Welcome to the HP Support Community.
     
    Upgrade the Sprocket firmware
    HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.

    Make sure the Sprocket is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Under the Status section, locate Battery.

    If the battery charge is 25% or higher, continue with these steps.

    If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

    In Printer Settings, look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    If a firmware upgrade option does not display, the firmware is up-to-date.

    If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-sprocket-plus-printer/17345758/document/c05660842
     
    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!
     
     

    I am an HP Employee

    Betty0610 on

Leave a comment