Printer issue

Posted by Nehachajjed on

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Printing issue, sheets getting stucked and and print is very bad you can sheet the attached photo. Feeling frustrated that i spend my saving to get such bad print.


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  • @Nehachajjed
     
    Welcome to the HP Support Community.
     
    HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.

    Make sure the Sprocket is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Under the Status section, locate Battery.

    If the battery charge is 25% or higher, continue with these steps.

    If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

    In Printer Settings, look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    If a firmware upgrade option does not display, the firmware is up-to-date.

    If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05660842
     
    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 on

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