Print queue

Posted by Kayla6 on

Hey my printer keeps printing the same picture it's like stuck in the printing how do I delete pictures stordein there ? Do I have to reset my printer? 


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  • @Kayla6  Welcome to HP Support Forum. I think you need to remove the queue. For Windows, please try: hold down the Windows key and press R.from the Run window, type services.msc and hit enter.if the machine asks for Admin you have to accept this,look down to the print spooler service, right click it and select propertiesclick on the Stop button,browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)delete the job inside this folderreboot the machineRegards.

    BH*****Click the KUDOS thumb up on the left to say ’Thanks’**Make it easier for other people to find solutions by marking a Reply ‘Accept as Solution’ if it solves your problem.

    banhien on

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