Not connecting to Bluetooth!

Posted by AdiD on

Sprocket Bluetooth won’t pop up on any of my devices!! I had no problem connecting when I unboxed the product. But now I have been trying for 2 days and nothing seems to work. I have tried EVERYTHING that is suggested. RESTARTING my phone, RESTARTING the sprocket, forgetting the device on my IOS Bluetooth setting. I’ve done all those steps SEVERAL of times. So I don’t want a reply telling me to turn my phone off and back on and restarting the sprocket, I HAVE ALREADY DONE ALL OF THAT AND IT STILL DOES NOT WORK! I’ve had the sprocket for maybe 2 weeks and have only been able to print out twice from it. For the price it cost, struggling this much should not be happening!


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6 comments

  • I’m having the same issue.  I’ve tried everything, multiple times.  Nothing is working… my sprocket can no longer connect to the app.  It connects to my iphone just fine, but it won’t recognize the sprocket in the app.  There was one time it did recognize it and when it started to configure, it stopped and said there was an error.  Very frustrated.  Definitely won’t be buying another sprocket.  I should’ve bought another printer.

    jacana13 on
  • @AdiD, that’s unfortunate.
     
    Please reach out to the HP Support in your region regarding the service options for your printer. 
     
    Keep me posted for any other assistance.
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
    Have a great day! 
     

    KUMAR0307 I am an HP Employee
    Kumar0307 on
  • This still did not work for me. I have tried to uninstall and reinstall the app as well and nothing. My iOS device is up to date and it is able to recognize other Bluetooth devices, it’s my Sprocket 200 that doesn’t show up. I tried on my iPad and iPhone and nothing. I forgot all the Bluetooth devices my iOS was previously connected to as well. At this point I feel like something is just wrong with the Sprocket. I just don’t understand how I had no problem connecting and printing for the first time, when I unboxed it. Now it has been over a week since I have been trying to get it to reconnect.

    AdiD on
  • @Emilie93
     
    Which version of iOS are you using?
    Check for updates.
    Go to Settings > General > Update the software.
     
    You may try reinstalling the HP Sprocket app and try again.
     
    If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 
     
    Keep me posted for any other assistance.
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
    Have a great day! 

    KUMAR0307 I am an HP Employee
    Kumar0307 on
  • Hi, I followed all the steps from above, but it’s still not working. My phone connects with the sprocket printer but the application of HP Sprocket doens’t seems to find the printer. I always get the same pop-up that They can’t find my printer and because I probabely have one of the more oldest version… Is it possible that there is something wrong with the application? In attachements you can find the pop-up (it is unfortunately in Dutch). I sencirely hope that you can help me. Kind regards,Emilie 

    Emilie93 on


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