Non-existant paper jam

Posted by karenbruse69 on

My printer has suddenly decided it wont print until I clear a paper jam that's not there.  The only error message I get is to clear the paper jam and press OK, which I can't do as there isn't a paper jam to start with. I access my printer wirelessly but still get the message if I try to print direct from the printer.

 

Please help!!

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3 comments

  • Hi @karenbruse69,
    Thank you for your reply, I’ll be more than glad to help you.
     
    I understand that the issue has not resolved after following the steps mentioned in the previous interaction.
     
    This could be a hardware issue with the unit.
     
    Hence, please contact HP phone support from this link: www.hp.com/contacthp
    You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.
     
    You have a good day ahead.

    Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
    Rainbow23 on

  • Hi thereYes I keep getting the paper jam message but there isn’t a paper jam at all. The printer pucks up the sheet of paper as if to print then stops giving the false paper jam message.Very frustrating to say the least ☺

    karenbruse69 on

  • Hi @karenbruse69,
    Welcome to HP Forums, this is a great place to get support, find answers and tips.

    Thank you for posting your query. I’ll be more than glad to help you.

    I understand that you are getting the paper jam error with your HP Photosmart Plus e-All-in-One Printer even after removing the jammed paper.
     
    This could be a hardware issue with the unit.
     
    Let’s go through a few steps that may help to fix this issue.
     
    And here are a few steps in the link: Paper Jam
     
    If the issue still persists, please contact HP phone support from this link: www.hp.com/contacthp
    You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.
     
    You have a good day ahead.

    Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
    Rainbow23 on

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