My Sprocket 200 won't pair.

Posted by Wendisimpson on

My Sprocket 200 won't pair. I have reset it, I have rebooted my phone, I have deleted and retarded the app., I have turned my Bluetooth on and off. It was working just fine. I was printing pictures and it just stopped working. No changes were made. Just next picture didn't print and now won't pair. Please help or next step is return it

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1 comment

  • @Wendisimpson, Welcome to HP Support Community!
    If you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.
    Please reach out to the HP Support in your region regarding the service options for your printer.
    Hope this helps!
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on

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