My sprocket 2 in 1 keeps on shutting off when I turn it on.

Posted by aubree_shelton on

I recently rediscovered my sprocket after cleaning my room. At first it would not turn on at all no matter what I tried. after trying to charge it and letting it sit for a couple days it turned on and functioned normally. After using it for a couple days, the light of the printer randomly turned red and it shut off. When I let the camera sit for a couple of minutes and charge it again, it will turn back on, but then after a few seconds shut off with the red light and stop working. I have tried everything I can and I would appreciate support. 

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5 comments

  • I recommend you to contact the HP Support Team regarding this.
     
    Link: www.hp.com/contacthp/
     
    Note:  Select the country accordingly to get the contact details for support.
     
    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!
     
     

    I am an HP Employee

    Betty0610 on

  • Its not charging, however I’m leaving it plugged in , the red light on but no charge, I think its a hardware issue

    MrSabha on

  • @MrSabha
     
    Welcome to the HP Support Community.
     
    Try the steps from here: https://support.hp.com/in-en/product/hp-sprocket-2-in-1/17261493/document/c05703490
     
    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 on

  • My 2in 1 sprocket is just new and its its of battery, when ever I’m plugging it in its switching on and off in 2seconds, And its its not charging even after hours although its new and never used, I need solution please

    MrSabha on

  • @aubree_shelton
     
    Welcome to the HP Support Community.
     
    Try the steps from here: https://support.hp.com/in-en/product/hp-sprocket-2-in-1/17261493/document/c05938618 and https://support.hp.com/in-en/product/hp-sprocket-2-in-1/17261493/document/c05703490
     
    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 on

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