Diagnostic
There are 0 items in your cart
View all items >Sub-totalbefore tax & fees
$0.00
My Sorocket printer is not printing.
Posted by lgyrych on
I connected my bluetooth to my Sprocket printer and it said it needed updated. I allowed it to update and went to print my picture and it didn’t print. It then had an error message saying it needed paper, however it already had paper in it. I put in a new pack and it is continuing to say the same message. It makes the sound as if it is printing but it is not. Right before it prints the light flashes and then after the red light shows up. What do I do?
← Older Post Newer Post →
@lgyrych
Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.
Removing the photo papers, checking and clearing any stuck photo paper from the paper tray may resolve the issue. Let’s try these steps:
1.) On the HP sprocket app, tap OK to clear the error message.
2.) Turn off the printer.
3.) Remove the paper cover by sliding it away from the output slot, and then set it aside.
Figure : Removing the paper cover
Slide the paper cover
Remove the paper cover
4.) Remove the stack of photo paper from the input tray.
5.) Inspect the input tray for stuck photo paper.
If there is stuck photo paper, use your fingernail to pry it loose, and then discard it.
If there is no stuck photo paper, remove a single sheet of photo paper from the bottom of the stack, and then discard it.
6.) Reload the photo paper with the HP logos facing down.
Figure : Reloading the photo paper
7.) Align the paper cover with the tracks on the outside of the printer, and then slide the paper cover toward the output slot until it is firmly seated.
8.) Turn on the printer.
9.) Resend the print job.
If the issue persists, repeat the steps in this document until you are able to print.
Let me know how it goes!
If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
Have a great day!
Senan6806 I am an HP Employee