My printer won’t Recognise the paper recognise the paper

Posted by Storm6 on

My sprocket isn’t recognising that there is paper and then when I go to print it says that  I need to add paper


So I brought a new pack as that the paper has been sitting there for like a month and that still isn’t working and I was just wondering if anyone knew what to do 


      Thank you 

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1 comment

  • Hi @Storm6,
    May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
    Let me know!
    And, Welcome to the HP Support Community. 
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    Jay_G24 on

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