My printer i

Posted by Haneeshbtp on

My printer is HP Deskjet Ink Advantage 3635. Today I bought a printer cartridge bearing serial No. 680 and tried the same in the printer. It didn't work. It shows an error message " incompatible cartridge" .Can anybody help me pls ?

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1 comment

  • Hi @Haneeshbtp
    Welcome to the HP Support Community. I’d be happy to assist you with the  "Problem with printhead"
    Let’s try a power reset on the printer
    Reset the product

    With the printer turned on, disconnect the power cord from the rear of the printer.
    Unplug the power cord from the wall outlet.
    Wait at least 60 seconds.
    Plug the power cord back into the wall outlet.
    Reconnect the power cord to the printer.
    Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

     Try the steps in the document -Error Indicates Faulty Ink Cartridge
    Hope this helps! Keep me posted. 
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
    Have a great day! 

    Jay_G24 on

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