My phone won’t connect to my sprocket

Posted by April1976 on

Tried everything 

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  • Hi , Can you update your app to the latest version on available on the app store. If you still face issues with connecting your app with your sprocket printer , then try uninstalling and reinstalling your app.  I hope this helps. I am an HP EmployeeAlthough I am speaking for myself and not for HP.Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem

    MeHbH on
  • If it connects via bluetooth but not the app – try uninstalling and reinstalling the sprocket app. I had the same problem and that fixed it. 

    Usernamexxxxxxx on
  • Same issue. Has worked fine for two years.  It’s connected via Bluetooth. My phone prompts me to open the app when I turn it on but when I go to print it can’t find the printer  app was just updated so something changed. 

    KV01 on

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