my hp sprocket won’t turn on

Posted by millsfradleyyy on

my hp sprocket won’t turn on. when it’s charging it flashes red. the sprocket has paper and everything is fine but it won’t let me set it up because it won’t turn on. when i try turning it on no light appears. and a green light isn’t coming on at all, pls help. 🙂

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  • My hp sprocket won’t turn on. It has been charging for a while and a red flashing light is staying on, I’ve tried to turn it on and nothing happens. There’s paper in the printer and nothing is stuck. Please help me understand what’s going on.

    Dayna on
  • My sprocket led keeps flashing and when I got to the app its loading something on printer queue.It wont let me print anything in the meantime and its lasted for days.

    Devona on
  • @millsfradleyyy
    Welcome to HP support community.
    Reset the printer

    Turn on the printer.
    Locate the Reset button near the charging port.
    Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds. The printer resets and turns off.
    Turn on the printer.

    I hope that helps.
    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

    Sandytechy20 I am an HP Employee
    sandytechy20 on

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