Message that there is a paper jam, when there is no paper jam. Then Ox6100004a

Posted by PatD3 on

Trying to copy a document and recieved message that there was no paper.  Repositioned paper, and recieved message a paper jam. Checked for paper jam which did not exist and retried. Message to turn printer off, wait, turn it on again. Repeat of above no paper message etc.. Finally message "Ox6100004a There is a problem with the printer or ink system. Turn the Printer Off then On. If you continue to get this message contact HP."

There have been no recent software or driver changes. My internet connection is wireless.

Tried printing from my computer. Message "Printing - Filter Failed"  The printer did not print. My operating system is Mac OS Mojave Version 10.14.2


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1 comment

  • @PatD3
    Thank you for joining the HP Support Community
     
    I suggest you do a Hard Reset
     
    (1) Turn the printer on, if it is not already on.
    (2) Wait until the printer is idle and silent before you continue.
    (3) With the printer turned on, disconnect the power cord from the rear of the printer.
    (4) Unplug the power cord from the wall outlet.
    (5) Wait at least 60 seconds.
    (6) Plug the power cord back into the wall outlet.
    NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
    (7) Reconnect the power cord to the rear of the printer.
    (8) Turn on the printer, if it does not automatically turn on.
     
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
    Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

    Then follow the below steps that could resolve the issue.
     
     
    Step 1: Remove and then reinstall the cartridges
     
    Follow these steps to remove and then reinstall the cartridges.

    Press the Power button to turn on the printer, if it is not already on.

    Place your fingers into the slot on the left side of the printer, and then gently lift up to open the cartridge access door. The carriage moves to the cartridge access area. Wait several seconds until the carriage is idle and silent before you continue.
    Figure : Place your fingers in the slot on the left side of the printer

    Press the tab inward on the front of the old cartridge to release it, and then pull up on the cartridge to remove it from the slot.
    Figure : Remove the cartridge from its slot

    Turn the cartridge so that the cartridge contacts face downward, and then match the label color with the color dot on the carriage.

    Slide the cartridge into its slot, and then gently press the cartridge down until it clicks into place.
    Figure : Install the cartridge

    Repeat these steps to remove and reinsert the other cartridges.

    Close the cartridge access door. The printer automatically aligns the cartridges.
    Figure : Close the cartridge access door

    Step 2: Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum…
     
    Restart the printer.
     
    Step 3: Print a Printer Status Report
     
    Print a Printer Status Report to make sure that the hardware functions correctly.
    How to print a Printer Status Report
    Follow these steps to print a Printer Status Report.

    Load plain white paper into the tray.

    On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

    Swipe the display to scroll to Reports, and then touch Reports.

    Touch Printer Status Report. The printer prints the report.

    Keep me posted, how it goes!
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
    Have a great day!
    Cheers:)

    Raj1788I am an HP Employee 
    Raj1788 on

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