Lines when printed

Posted by Tejab on

It’s not even 2 months I purchased this product and now when printing getting lines it’s insane! Upgrade and need to fix this bug. This issue is not for single it’s for multiple people and not hardware issue as impacted and impacting many. Get a solution.

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  • I have tried using the same blue sheet that came with the same pack several times, upgrading firmware and the lines only look worse!!

    almiro on
  •  this was my experience as well, opened a new pack and the colour of the unexposed film was very different to the pack that came with the printer. Prints from then on came out without lines. Not a good out of the box experience.

    jtbutcher on
  • Try check the film, it might be over-exposed or been in the printer for quite sometime. I try to open up new set of printing film and it print out nicely, good as new. The old film in the printer is a bit yellowish than the brand new one. 

    Hudie on
  • Thank-you, I look forward to hearing from someonere. This issue. 

    SuzG1 on
  • Hi @SuzG1,
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

    If you are unfamiliar with how the Forum’s private message capability works, you can learn about that here.
    Thank you for visiting the HP Support Forum.

    Senan6806 I am an HP Employee

    senan6806 on

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