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Keeps saying new firmware
Posted by Vonki on
Hello,
I Just bought a sprocket first time i did an firmware from 1.1.5 to 1.1.7.
Now it keeps saying there is a new firmware update.
Whenever i do it its still on 1.1.7.
Is this the newest firmware? But why it keeps saying there is a firmware update?
Anyone else has this problem?
I Just bought a sprocket first time i did an firmware from 1.1.5 to 1.1.7.
Now it keeps saying there is a new firmware update.
Whenever i do it its still on 1.1.7.
Is this the newest firmware? But why it keeps saying there is a firmware update?
Anyone else has this problem?
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My Print-outs are blank and my sprocket will not hold a charge. It shows as 99% but every time I unplug it the battery dies. The firmware update says it needs to be reinstalled and they will alert me when it is ready. It goes around in a loop and is never ready therefore I cannot update the firmware and the printouts, which will only work if plugged in, will remain blank. Please help!
Hi @vinnypowell, Yes, that is correct. Thanks for continuing to check and for your reply! I hope you have a wonderful weekend! Kind regards,-Kay_Kay
Please mark the post that solves your issue as “Accept as Solution”.If my answer was helpful click the “Thumbs Up” below to say “Thanks!”I work for an HP Partner
Hi Kay_Kay Thanks for the update. I checked several times since yesterday and now there is no new update showing? Is that correct?
Hi @Vonki and @vinnypowell, We identified a problem with the firmware server and have fixed the issue. Please try the firmware update again and let us know if it is successful, or if you are still experiencing any issue. Thank you! We are sorry for any inconvenience this may have caused. 🙂
Please mark the post that solves your issue as “Accept as Solution”.If my answer was helpful click the “Thumbs Up” below to say “Thanks!”I work for an HP Partner
I am also having the same issue. I’m on Android Oreo. Already have firmware 1.1.7 and hardware version 5. For the past few days have been prompted to upgrade. Everytime it fails. Have tried the reset, fully charging, re-installing the app, etc. Nothing is working. Very frustrating!