Just purchased HP Sprocket. Using iPhone7 i0s11.2.1 - does not print

Posted by Bill1976 on

 

I set up the HP Sprocket as directed in instructions after purchase and downloaded app for my iphone 7.  Got a pic in que  with successful bluetooth pairing, but would not print.  No error message, no blinking lights, no response whatsoever from the printer.  Printer is fully charged, paper installed correctly.  Tried again after resetting.  Please advise

Thanks

Bill

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1 comment

  • @Bill1976
     
    Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are unable to print from HP Sprocket printer from iPhone. I would like to help you resolve this issue.
     
    However, I will need a few details to provide an accurate solution,

    When did this issue start?
    Did you do any hardware or software changes?

    Meanwhile:

    Update the HP Sprocket app on your mobile device.
    Or Uninstall and reinstall the app from the app store again.
    You also download the latest HP Sprocket app from this webpage.

    Let me know if that helps.
    Cheers.
     

    Sandytechy20 I am an HP Employee
    sandytechy20 on

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