Is there a way to update firmware without connecting to Android device?

Posted by Usernamealready on

My sprocket will not connect to any of my devices. I suspect this is because the firmware needs updating but I can't do this without a connection. I have fully charged it, disconnected/ forgotten, reconnected, uninstalled and reinstalled the app, reset the sprocket as well as tried it on multiple devices. Any suggestions gratefully recieved.

 

Thanks

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1 comment

  • @Usernamealready
     
    Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your HP Sprocket will not connect to android device. I would like to help you resolve this issue. 
     
    Reset the printer.

    Turn on the printer.

    Locate the reset button near the charging port.
    Figure : Locating the reset button

    Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.
    The printer resets and turns off.

    Turn on the printer.

    I did some research and found that there is no firmware update available as of now for the HP Sprocket printers. If there is any firmware update released then you may update it via the sprocket app. Please refer to “Update the printer firmware” mentioned under “What if the printer does not print?” from this link.
     
    Let me know if that helps.
    Cheers.

    Sandytechy20 I am an HP Employee
    sandytechy20 on

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