Ink cartridge won't slide into Sprocket

Posted by Askin4daWife on

We are trying to put in a new ink cartridge but it keeps hitting something and won't slide in like the videos on YouTube. It only goes in by an inch. Is there a witch or something that I need to move out the way for it to slide in?

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1 comment

  • @Askin4daWife
    Welcome to HP support community.
    Try the step mentioned in this HP document to setup the printer:- Click here
    I hope that helps.
    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

    Sandytechy20 I am an HP Employee
    sandytechy20 on

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