I won't charge my HP sprocket 2in1. (Two device!!)

Posted by MinwooJoh on

I did get the HP sprocket 2-in-1 about 4 month ago.

 

The battery was discharged when I capture / print 30 sheets in a fully charged state. 

 

The problem began at this time.

 

Sprocket 2-in-1 can't charge in low battery condition. (another camera is same status too).

 

I tried the reset but it did not work out

 

 

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2 comments

  • Thanks for your reply but I can’t try your advice. because the battery of the sprocket 2in1 is completely discharged.(I think the LED was on while trying to charging…)  and…1. Make sure the Sprocket is charged 50% or more. <== this is your reply. My problem is that the sprocket is not charging… Is it possible to do A/S in korea?    

    MinwooJoh on

  • Hi.Upgrade the Sprocket firmware using the HP sprocket app. HP regularly releases firmware updates.Make sure the Sprocket is charged 50% or more.Make sure the Sprocket is on and your mobile device is connected to the Internet.On your mobile device, open the HP sprocket app.Tap the Menu icon , and then tap sprocket.Tap Printers, and then tap your sprocket in the list.The Sprocket information screen displays.Look for a firmware upgrade.If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.If a firmware upgrade option does not display, the Sprocket firmware is up-to-date.Reference and more info: https://support.hp.com/us-en/product/hp-sprocket-2-in-1/17261493/document/c05703490

    I am a computer systems engineer and a Mexican volunteer at the forum.

    GOLD_MASTER on

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