I purchased HP Sprocket Studio Paper Jam

Posted by MJPRIDGEON on

Worked great on the sample 10 pack. Changed cartridge and new paper and it keeps saying it is jammed. I have done all suggested fixes and nothing has worked.

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  • I have the same problem as above – what is the solution

    Heather Sutton on
  • @MJPRIDGEON, Welcome to HP Support Community!
    Check the User Guide for any help. If the issue persists, it could be a hardware failure.
    Please reach out to the HP Support in your region regarding the service options for your printer.
    Hope this helps!
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on

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