I have the latest iphone & my sprocket will not connect

Posted by FST38 on

Sprocket won't connect to my new iPhone 


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  • @FST38, Welcome to HP Support Community!
     
    Follow the steps below to isolate and resolve the issue.
     
    Update the ios device, step 3 from this doc: https://support.hp.com/in-en/document/c05937610 
     
    Reset the printer, hold the power button until LED flashes rapidly then release button and press once more to power off. The press again to power back on.
     
    Try connecting.
     
    Hope this helps! Keep me posted. 
     
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
     
     
     

    TEJ1602 I am an HP Employee
    TEJ1602 on

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