I have an older Sprocket 5A:3E, apparently since I haven’t used it in awhile, the app no longer recognizes the model. I have deleted the app 2 times and got it again on my iphone. At first it connected via Bluetooth and asked if it could access my photos, now it does not even do that.
I still have photo paper for it, so I am not very happy with HP for this if the outdated product is the problem. It is still in like new condition, and fully charged.