I accidentaly restarted my Sprocket during its firmware upgrade and now it's not functioning properl

Posted by Bella31 on

I accidentally restarted my Sprocket during its firmware upgrade and now it's not functioning properly. I have tried restarting my phone, and the Sprocket. I attwmpted to disconnect to reconnect and my Sprocket is no longer being detected from my phone 😞 please help

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  • @Bella31, Welcome to HP Support Community!
    Looks like a hardware issue. We can try resetting the printer and try connecting it back. Here is how you do it-
    You can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB charging cable is NOT connected to the printer.
    1. Hold the power button for about 7 seconds in total. After 3 seconds, the Status LED light will turn off to indicate the printer is shutting down; continue to hold the Power button until the LED lights start to flash.
    2. Release the power button. The LEDs will continue blinking for about 6 seconds.
    3. While the LEDs are blinking, press and release the power button. The device will remain off until you power on again.
    4. Power on; the printer will be reset to factoring settings. After a factory reset, all settings are reset to factory defaults (Custom Name, LED color, Sleep Time, Auto-Off, etc.)
    Hope this helps! Keep me posted. 
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 on

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