Hpsprocket 2 in 1 neither shutting down nor getting connected to Android

Posted by Adeeba on September 23, 2020

Error message coming again and again..Cannot connect to the printer.

The LED and red lights are not shutting down and neither is printer connecting to phone.

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1 comment

@Adeeba

Welcome to the HP Support Community.

If the Sprocket does not print when you send a print job or turn on when you press the Power button, reset the Sprocket with a straight pin to clear any errors.

Turn on the Sprocket.

Remove the paper cover by sliding it away from the output slot, and then set it aside.

Slide the paper cover

Remove the paper cover

Locate the Reset button.

Gently insert a straight pin into the reset button access point, and then press the Reset button for 3 seconds.
The Sprocket resets and turns off.

Turn on the Sprocket.

Let me know if this helps.

If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!

Thanks!
Have a great day!

I am an HP Employee

Betty0610 on September 23, 2020