HP sprocket saying paper lid isn’t on

Posted by kaylee-k on

Hi! My HP sprocket keeps flashing red and saying that the lid isn’t on. I’ve tried resetting the sprocket, updating the app, putting new paper in, and recharging the sprocket but nothing seems to work 😞


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1 comment

  • @kaylee-k
     
    Welcome to the HP support community.

    Turn off the Sprocket, and then remove the paper cover.

    Remove any loose photo paper from the input tray, and then make sure the photo paper is in good condition. Remove any severely bent, wrinkled, or torn photo paper from the stack.
       CAUTION: 
    Do not try to remove any jammed paper from inside the paper path. This can damage the paper path rollers.

    Turn on the Sprocket.
    If there is jammed photo paper, the Sprocket feeds it through the output slot.

    Wait until the Sprocket is idle and silent, and then remove any photo paper fed through the output slot.

    Reload the photo paper with the HP logos facing down. Make sure to load genuine Sprocket photo paper, or the Sprocket might not print.

    Replace the paper cover, and then resend the print job.

    You can refer this HP document for more assistance:- Click here
     
    I hope that helps.
    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
    Cheers.

    Sandytechy20 I am an HP Employee
    sandytechy20 on

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