Diagnostic
There are 0 items in your cart
View all items >Sub-totalbefore tax & fees
$0.00
HP Sprocket prints white lines
Posted by SJP91 on
Hi, my hp sprocket printer has been fully charged, latest firmware has been installed and blue zinc paper has been placed below the film stack with bar code facing down. However, I have tried printing multiple times with the same result observed. Photos attached.
← Older Post Newer Post →
@Pinkat
KrazyToadI Am An HP EmployeeI have gone through your Post and I understand your concerns
If you have already performed all the required steps to improve the print quality as per the Forum thread, I suggest you contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
Thank you
How did firmware 1.1.8 ruin the device? Mine’s at 1.1.8 too and I have the white lines at the end of photos too. It’s really frustrating coz I followed all steps in https://h30434.www3.hp.com/t5/sprocket/sprocket-Improving-Bad-Print-Quality/td-p/6333506 and nothing works. Model: HP Sprocket 100 SNPRH-1603
**bleep**ing upgrade of the firmware to 1.1.8 ruined the device, and to think i was going to buy 100 sheets from amazon, bleep you hp, this device is now garbage
Hi @Katie82
Asmita I am an HP EmployeeWelcome to the HP Support Community.
To better assist you - May I have the exact model name of the HP Sprocket? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
While you respond to that, try these steps - HP Sprocket Printers – Improving Print Quality
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Mine is also doing this. The url doesn’t work.