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HP Sprocket prints white lines

Posted by SJP91 on

Hi, my hp sprocket printer has been fully charged, latest firmware has been installed and blue zinc paper has been placed below the film stack with bar code facing down. However, I have tried printing multiple times with the same result observed. Photos attached.

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6 comments

  • @Pinkat
     
    I have gone through your Post and I understand your concerns
     
    If you have already performed all the required steps to improve the print quality as per the Forum thread, I suggest you contact HP Support for Service Options
     
    Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
     
    Thank you

    KrazyToadI Am An HP Employee
    KrazyToad on
  • How did firmware 1.1.8 ruin the device?  Mine’s at 1.1.8 too and I have the white lines at the end of photos too. It’s really frustrating coz I followed all steps in https://h30434.www3.hp.com/t5/sprocket/sprocket-Improving-Bad-Print-Quality/td-p/6333506 and nothing works.  Model: HP Sprocket 100 SNPRH-1603 

    Pinkat on
  • **bleep**ing upgrade of the firmware to 1.1.8 ruined the device, and to think i was going to buy 100 sheets from amazon, bleep you hp, this device is now garbage 

    yaoaua on
  • Hi @Katie82
     
    Welcome to the HP Support Community. 
     
    To better assist you - May I have the exact model name of the HP Sprocket? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
     
    While you respond to that, try these steps - HP Sprocket Printers – Improving Print Quality
     
    Hope this helps! Keep me posted. 
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
     
    Have a great day! 

    Asmita I am an HP Employee
    asmita6658 on
  • Mine is also doing this. The url doesn’t work. 

    Katie82 on


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