HP Sprocket not working

Posted by Ella15 on

My HP Sprocket has stopped working and whenever I print out an image, it comes out white. I have been onto the help pages and done exactly what it says to do and it is still not working. Can someone please advise me on how to get a replacement? I only got this last month and they are not exactly cheap so I would like a new one. 


Thank you.

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  • My house sprocket is charged (white light) loaded with paper, and connected (Bluetooth) to my phone. The firmware was updated, but when I select a photo and select “print to sprocket” , the display that shows the photo and let’s me send does not come up. Nothing happens on either end. Please help.

    Cheryl Dachtler on
  • You will need to contact HP support as follows: From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:Step 1. Open link: www.hp.com/contacthp/Step 2. Enter Product number or select to auto detectStep 3. Scroll down to “Still need help? Complete the form to select your contact options”Step 4. Scroll down and click on: HP contact options – click on Get phone number Case number and phone number appear. HP will not send you an email asking you to call them – such messages are a scam.

    Bob Headrick,  HP ExpertI am not an employee of HP, I am a volunteer posting here on my own time.If your problem is solved please click the “Accept as Solution” button If my answer was helpful please click the “Thumbs Up” to say “Thank You”

    Bob_Headrick on

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