Hp sprocket is not seen on ios 11.4

Posted by EfeGiray on

Hello, my sprocket cannot be find on ios 11.4 apple devices but my laptop and ios 11.2 ipad can see on bluetooth list. Tried to reset device, cheked for app update and also my phone is up to date which is the problem. Thanks.


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3 comments

  • @EfeGiray
    Thank you for responding,
    Riddle_Decipher is at your service. 
     
    I Understand you are in need of support and to help you out, I’m sending out a Private message with the information you need to get this sorted,
    Please check your Private message icon on the upper right corner of your HP Forums profile 
    Next, to your profile Name, you should see a little blue envelope, please click on it 
     
    (The reason we are utilizing the private message now, is because the instructions are critical).
     
    Keep me posted,
    If the information I’ve provided was helpful, 
    Give us some reinforcement by clicking the solution and kudos buttons, 
    that’ll help us and others see that we’ve got the answers!
    Good Luck.

    Riddle_Decipher I am an HP Employee
    Riddle_Decipher on
  • i have contacted support. in turkey there is no support for this device so American support center refused to help me since im Turkish so Such a bad globalisation and policy of help center my problem was about software not hardware and software can be reached anywhere has an internet. Have nice days since i am feeling scammed. 

    EfeGiray on
  • @EfeGiray
     
    Thank you for posting on HP Forums, 
    Barachiel is at your service. 
     
    I Understand you are in need of support,
    And to help you out, I’m sending out a Private message with the required instructions,
     
    Please check your Private message icon on the upper right corner of your HP Forums profile 
    Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 
     
    Please reply back on the public post as this Private message box is not monitored.
    (The reason we are utilizing the private message is because the instructions are critical,
    And we don’t want it in the wrong hands).
     Keep me posted,
    Good Luck.

    BarachielI am an HP Employee

    Barachiel on

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