HP SPROCKET 200 won’t turn on or hard reset

Posted by AlexxArcher on

My sprocket won’t turn on. When plugged in, the red LED appears and stays on. I have left it to charge for hours but it still won’t turn on. I checked the forums and the instructions and attempted both the software and hardware resets and neither has worked. Can not get anything other than red LED and that only appears through charging cable.


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5 comments

  • I had the same problem, what I did was open the device, you only need a phillips screwdriver, you disconnect the battery and remove it from the device and you can use it connected to the charger, you order a new battery online and then you can continue using it. It is an easy thing to do.

    Jaime Hernandez on
  • I tried this however it did not work as the sprocket was faulty. I contacted the customer service team and they replaced it straight away. I had great customer service.

    AlexxArcher on
  • In the end, I contacted the customer service team and they simply sent a replacement out with no questions. Haven’t had any problems with the new one. I definitely suggest getting in touch with them. 🙂

    AlexxArcher on
  • I have exactly the same problem – have tried to reset but doesn’t work. So disappointing – I’ve literally only used it to print one picture before this happened.

    Barrellmonkey80 on
  • @AlexxArcher, Welcome to HP Support Community!
     
    Reset the printer-
    Remove the paper cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds. The Sprocket resets and turns off.

     
    If the issue persists, I am afraid it could be a hardware failure. You can try our other support options.
    Follow the steps below to reach out to our HP Support team:
     
    Step 1. Open link: www.hp.com/contacthp/
    Step 2. Enter the product number or select to auto detect 
    Step 3. Scroll down to “Still need help? Complete the form to select your contact options”
    Step 4. Scroll down and click: HP contact options – select your preferred option
    Thank you. 
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
     

    TEJ1602 I am an HP Employee
    TEJ1602 on

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