HP SPROCKET 200 won’t turn on or hard reset

Posted by AlexxArcher on

My sprocket won’t turn on. When plugged in, the red LED appears and stays on. I have left it to charge for hours but it still won’t turn on. I checked the forums and the instructions and attempted both the software and hardware resets and neither has worked. Can not get anything other than red LED and that only appears through charging cable.


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7 comments

  • My sprocket stoped working how do I fix it

    G on
  • My sprocket stoped working how do I fix it

    G on
  • I had the same problem, what I did was open the device, you only need a phillips screwdriver, you disconnect the battery and remove it from the device and you can use it connected to the charger, you order a new battery online and then you can continue using it. It is an easy thing to do.

    Jaime Hernandez on
  • I tried this however it did not work as the sprocket was faulty. I contacted the customer service team and they replaced it straight away. I had great customer service.

    AlexxArcher on
  • In the end, I contacted the customer service team and they simply sent a replacement out with no questions. Haven’t had any problems with the new one. I definitely suggest getting in touch with them. 🙂

    AlexxArcher on


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