HP Sprocket 200 Bluetooth connection issues

Posted by Kharde on

My Huawei GR3 cannot reconnect to my HP Sprocket after each power off.  It gets stuck in the pairing stage... Only working solution is  to reset the printer (every day!!) and clear the android app settings.  This is getting beyond a joke for every day I use the printer.

 

Interestingly I connect the same HP Sprocket to my Sony Z5 phone and have zero issues.  Any suggestions?    


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7 comments

  • @Kharde
     
    I understand. Do get back to us in future for further assistance.
     
    Have a nice day!:)

    I am an HP Employee

    Betty0610 on
  • Very sure Issue is not Sprocket hardware issue, but software compatibility issue.  The sprocket 200 connects perfectly with the phones:Sony Z5 (my old phone)Xiami Mix 2S (my new phone)Huawei Y7 (now my daugthers phone) Kogan Agora XS (rebadged UMIDIGI One) The device does not connect  with the Huawei GR3.  I have managed to get it to connect 40% of the time to this phone if I disable wireless on this phone.  Resultingly, we are retiring the Huawei GR3 for our daughter and handing down the Huawei Y7 so this is no longer an issue for us… but this will be an issue for other users.

    Kharde on
  • @Kharde
     
    This could be a hardware issue. For the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 on
  • There was no firmware update so this does not help.  The Sprocket 200 firmware version is: M1L1FA1849AR.

    Kharde on
  • @Kharde
     
    I see that you were interacting with @Betty0610. I’d like to help.
     
    Thanks for the reply.
    I appreciate your time and effort.
     
    Upgrade the Sprocket firmware.

    Make sure the Sprocket is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    You can refer to this HP document for more assistance:- Click here
     
    Let me know how it goes.
    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
    Cheers.

    Sandytechy20 I am an HP Employee
    sandytechy20 on


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