Go srocket 2 in1

Posted by Jaimecooper1976 on

Trying to update

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  • Hi! @Jaimecooper1976, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
    I understand you have issues updating your sprocket printer.
    Don’t worry I’ll try to help you out.
    Did you make any changes to your printer?
    Please share the device you are using to connect to the sprocket printer.
    Also, share us a screenshot of the issue you are facing with your printer or describe the issue in brief to assist you better.
    By not wasting much of your time. Try the steps recommended below.
    Please try few steps recommended below.
    If the Sprocket does not print when you send a print job or turn on when you press the power button, reset the Sprocket with a straight pin to clear any errors.

    Turn on the Sprocket.

    Remove the paper cover by sliding it away from the output slot, and then set it aside.
    Figure : Removing the paper cover

    Slide the paper cover

    Remove the paper cover

    Locate the reset button.
    Figure : Locating the reset button

    Gently insert a straight pin into the reset button access point, and then press the reset button for 3 seconds.
    The Sprocket resets and turns off.

    Turn on the Sprocket.

    If the issue still persists uninstall the sprocket app and reinstall the app and try updating the sprocket firmware from the sprocket app and check if it helps.
    Upgrade the Sprocket firmware using the HP sprocket app. HP regularly releases firmware updates.

    Make sure the Sprocket is charged 50% or more.

    Make sure the Sprocket is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Printers, and then tap your sprocket in the list.
    The Sprocket information screen displays.

    Look for a firmware upgrade.

    Refer this article to know more information about faqs about the sprocket printer. Click Here
    If the solution provided worked for you, please mark an accepted solution for this post.
    Let me know if this helps!
    Have a pleasant day ahead! 🙂
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

    A4Apollo I am an HP Employee
    A4Apollo on

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