Flashing green and red light when charging

Posted by Alex4920 on

Whenever I charge my sprocket the lights flash green and red and it will not print. I have tried all the solutions including upgrading firmware, reinstalling app and resetting the device. Last time I used the sprocket and it worked was around 2 months ago and I have never made any modifications or used any unsupported printing paper. Thanks

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    LED Light on
  • @Alex4920, Welcome to the HP Support Community!
    What is the exact model of the HP Sprocket you are using?
    To know how to find Product Name or Number, refer to this document.
    Meanwhile, perform these steps to resolve this issue.
    Let me know how this goes.
    If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    KUMAR0307 I am an HP Employee
    Kumar0307 on

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